Hero Summary

Chair utilization was stuck at 62%. We lifted EBITDA by 12% and added $1.4M profit.

Scheduling and template fixes aligned provider time with demand and payer mix.

The Blind Spot

Dentists were busy, but revenue lagged. Leadership couldn’t explain underperformance.

The Fix

• Introduced utilization reporting

• Revamped scheduling

• Tied comp to productivity

The ROI

• EBITDA lifted 12%

• $1.4M annual profit added

• Team alignment on performance drivers

Takeaway

Visibility—not headcount—drove margin.

Client Quote

“We didn’t need more dentists—we needed better visibility. Growth CFO gave us that.”

• EBITDA: +12%

• Profit: +$1.4M